Windows 8.1 can't open .mp4 file

@jvcleave wrote:

Trying open a .mp4 file that Windows Media Player is able to play fine and I get this message in the console:

" Cannot load video of this file type.  Make sure you have codecs installed on your system.  OF recommends the free K-Lite Codec pack.

I have installed the K-Lite Mega Codec pack 12.5 - any other clues?

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